Got an emergency in San Carlos? DON’T call 911 from your cell phone…
I’m sure most of you know this already, but when you dial “9-1-1” from your cell phone, the call does not go to a local emergency dispatcher as you might expect. Instead, it’s routed to the CHP regional dispatch…which happens to be located in Vallejo…which happens a long way from San Carlos. And depending on their workload when you place the call, you might actually sit on hold before anyone can get to you. And even if you do get through, chances are good they might not be able to help you. This is valuable time wasted, and in an emergency situation that time lost could be the difference between life and death.
So if you have an emergency situation in San Carlos and all you have is your cell phone, which number should you call? Program this number into your cell phone under “Emergency” –>
650-802-4321
This is the direct line to the San Carlos Police dispatcher. When you call this number, they usually pick up on the first ring — as opposed to minutes on hold with the CHP system. And even if you don’t need the police but you do need an ambulance or fire engine, the police dispatcher can quickly route your call to the right agency.
Need a live example? I just had one today. I was watching a high school soccer match at Woodside High School when a player was injured to the point of needing immediate medical attention. One person dialed 911 on their cell phone and was told “You need to hang up and dial 911 on a land-line,” by the CHP dispatch. A land-line on a soccer field? Yeah, right. Nobody knew what to do next. I called the number above (even though I wasn’t in San Carlos) yet I was routed immediately to the right dispatch center, and the fire department and paramedics were on the scene within 5 minutes.
There are a number of technologies in development, such as “triangulation” that will allow your cell phone to be routed to the appropriate local dispatch. But they’re not in place yet, and “almost” doesn’t count in an emergency. Be smart and program this number into your cell phone today.
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Does 592-2222 still work? That number is easier to remember and is the one I learned growing up in San Carlos (30+ years ago)
You’re right — all of us who are involved with youth sports always had that number programmed into our phones. When San Carlos overhauled their phone system a couple of years ago, everything was given an 802 prefix, and the dispatch number was reassigned
But I checked out the old number and it’s definitely still active — dialing 592-2222 takes you directly to the Menlo Park Police Department’s Emergency dispatch, which may sound a little odd at first. But this is also where your call goes if you dial 802-4321, since San Carlos outsourced their dispatch service to Menlo Park a couple of years ago to save cost. The only difference is that with the 802 number, they answer the phone as “San Carlos Police.”
So either number you dial will get you a live emergency dispatcher.
Thanks for the great question.
Chuck